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Any Incorrect information provided by the customer or any non-attendance or major lateness of an individual with no copy of Mobile Installation confirmation or result in the payment of service is non-refundable. The company reserved the right to not provide any refunds of mobile services that are derived from incorrect date, address details, incompatibility of product to vehicle extended to vehicle malfunctions (Dash Warning Lights, Central Locking, Alarm etc.) to pre-installation. You should let us know 24hrs in advance failing to do so will prevent the engineer from carrying out the installation, and result in a charge of £120. We would highly recommend to you that if you have any doubts about any of this information listed above you are unsure of must be resolved by contacting our team or your manufacturer. If you wish to extend or change your Installation date, then you must contact our team as soon as possible to avoid any discrepancies from your end and our end.